How to Deal With Clients

Keith Gould is an active member of the American Association for Justice and the West Virginia Association for Justice, organizations dedicated to preserving our civil justice system.

He states that one of the most frustrating aspects of working with insurance companies is their lack of knowledge about West Virginia and its law, as they are located far away in another state.

He emphasizes the need to educate them on what is required to compensate individuals in West Virginia.

They must comprehend how our laws and the regulations of the insurance commissioner mandate that they act promptly.

However, if you have an understanding of the law and your rights in West Virginia, you will be in a much better position. It can be very frustrating to deal with individuals who are not familiar with our laws, so it is important to educate them.

How does he deal with challenging cases?

Keith often faces challenging cases where individuals have gone through catastrophic incidents and have incurred significant medical expenses with limited liability insurance. For instance, they may have undergone surgeries and lost property.

Despite these difficulties, Keith has been able to find ways for these individuals to recover and negotiate with creditors so they can pay their debts and walk away with money in their pockets.

This is a rewarding experience, especially when starting with a situation where the individuals feel hopeless and have more debts than income.

He says:

What I like most about working at the Miley Legal Group compared to other places I’ve worked in my career is their dedication to clients.

We have processes in place to ensure consistent communication with clients and to get to know them personally. This helps to build trust when we talk to them.

We provide all the relevant facts and numbers and keep clients well-informed. We will go as far as we can to achieve a successful result for them.

Other firms view these cases as a means to an end and try to make as much money as possible. Here at the Miley Legal Group, we strive to go the extra mile to ensure a fair result for our clients.

Frequently asked question

One of the most frequently asked questions from clients is, ‘How long will this take?‘

Clients often believe that the legal process takes a long time and that their resolution is far down the road.

However, the truth is that we handle injury cases, and the length of the case is determined by the amount of time it takes for the clients to either recover or reach a point where their medical professionals declare it safe to proceed.

We closely monitor their cases and have constant communication with them.

We have set up reminders to speak to them when they have completed their medical treatment or have been released by their doctors.

This way, we have all the necessary bills and evidence in place and can move forward with their case immediately.