The Biggest Complaint Most Clients Have About Lawyers

Most clients’ primary complaint about law firms and lawyers is a lack of communication. They often feel uninformed about the progress of their case, leaving them in the dark.

Prioritizing Client Communication and Proactive Case Preparation

At our firm, we prioritize keeping our clients well-informed throughout every step of the legal process. We understand that when clients come to us, it is usually due to a distressing event in their lives.


Therefore, we make it a point to provide regular updates and ensure they understand the complexities of their legal claim. Unfortunately, this level of communication is often lacking among many lawyers.

Our top priority is to keep our clients informed about the developments in their cases. We recognize that they have entrusted us with their representation, especially during one of the most vulnerable periods of their lives.

Therefore, we must ensure they are aware of all significant occurrences in this crucial case.

Additionally, we proactively gather essential information to build a strong case on behalf of our clients. This includes obtaining accident reports and witness statements and engaging our investigator to collect pertinent photographs.

Comprehensive Medical Information Gathering and Case Preparation

We gather as much medical information as possible for our client as quickly as possible because three things can happen in an injury case. Our client may have:

  1. Fully recovered and is no longer receiving treatment,
  2. Reached a point where they have improved as much as possible, even though it’s not a complete recovery, or
  3. A need for continuous treatment for the rest of their lives.

And so it is our job to gather as much of that information as possible to determine their condition, diagnose their condition, and assess the prognosis. This enables us to prepare the claim for submission to the insurance company.

If we can’t resolve their claim with the insurance company, we’ll file a lawsuit and ask a jury to resolve it in their favor.

Author Bio

Tim Miley is the Founder of Miley Legal Accident Injury Lawyers, a West Virginia personal injury law firm he formed in 2006. With more than 30 years of experience in personal injury law, he is dedicated to representing clients in a wide range of personal injury cases, including car accidents, trucking accidents, motorcycle accidents, brain injuries, wrongful death, and other personal injury matters.

Tim received his Juris Doctor from Duquesne University and is a member of the West Virginia State Bar and the Harrison County Bar Association. He has helped his clients win more than $10 million in personal injury verdicts and settlements and has further served the people of West Virginia by filling legislative roles in the state’s government since 2004.

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